Content reviewed October 2026.
Legal
Maintenance SLA
Last updated 2 April 2026
Safe Space Technology continuously monitors and maintains all its platforms, mobile applications, services and products to ensure optimal performance, stability and security. This SLA sets out what that means in practice.
1.What we do continuously
- 24/7 monitoring of all servers, networks and systems.
- Daily database backups with offsite replication (see also our Security page on point-in-time recovery).
- Regular security patching, vulnerability scans and penetration testing.
- Maintenance windows for major version upgrades.
- Fixes, patches and hotfixes for defects and optimisation.
- Feature enhancements and new capability development.
- Performance tuning and scaling to meet usage demand.
- Updating integrations with third-party services.
2.Maintenance standards
- 99.9% uptime guaranteed, excluding scheduled maintenance.
- 6-hour maximum continuous maintenance window.
- 7-day advance notice for non-emergency changes.
- Quarterly maintenance reports detailing all updates applied.
- Quarterly external penetration testing, plus penetration testing before all major releases.
3.DevOps
- CI/CD automation pipelines for rapid, reliable updates.
- Automated unit, integration and scalability testing.
- Rapid rollback for failed updates.
- Rapid database recovery from backup.
- Source control with complete version history.
