The platform that won the tender
Thiess — the world's largest mining services provider, 15,000 people across five countries — ran one of the most competitive tenders in the space. What they chose surprised the market.
people across the workforce
countries — AU, CL, MN, ID, CA
replaced a ten-year incumbent
“Against usability, training, mobile capability and group-wide adoption across five countries — nothing else matched what the tender demanded.”
Employee Relations, ThiessA formal, global tender
After ten years on Navex, Thiess went to market to find the best ER case management and incident reporting solution available, globally. The criteria: usability, ease of training, mobile capability, group-wide adoption, and the ability to scale across five countries with different regulatory and operational requirements.
Beating Case IQ and HR Acuity
The team evaluated Case IQ and HR Acuity alongside the incumbent. Against the tender criteria, neither matched what the evaluation demanded. The gap was clear, and so was the decision.
The operational standard at scale
Incident management, mobile and web reporting, multi-language hotlines with custom workflows, third-party access and AI-driven case management are now embedded across operations in Australia, Chile, Mongolia, Indonesia and Canada — the operational standard for how Thiess manages employee relations at scale.
Sector: Frontline & blue-collar — mining services, 15,000 people across five countries. See how Safe Workplace is used across this sector.
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- Policies drafted, in date, and proven read by every member of staff
- Incidents actioned, with learning documented — not just logged
- Audits, risk and training connected, findings tracked to closure
- A one-click evidence pack for every one of the five key questions